Shubham's CV
Shubham Aher
Lead Software Engineer
Profile summary
Lead Software Engineer | Enterprise Systems with 13 years of experience in technical strategy and architecture. Transitioned from Associate Consultant to engineering leadership, managing cross-cultural teams across 4 organizations. Defined architecture for risk analytics and ad delivery platforms while migrating legacy systems to AWS. Built integrations and resolved platform issues to maintain system reliability.
Career highlights
Technical Leadership: Led engineering initiatives across 5 roles, including architectural design for Risk Analytics APIs and the implementation of observability modules using OpenTelemetry and Jaeger for enterprise clients.
Client Satisfaction: Managed L3 support teams to resolve critical platform issues, resulting in an increase in customer NPS from 4.8 to 6.9 through coordinated hotfixes and system updates.
System Architecture: Designed and delivered RESTful microservices and LLM integrations, while migrating legacy systems to modern Java-based AWS deployments to improve overall integration reliability and performance.
Enterprise Integration: Built real-time decision management systems for banking clients and owned Ad Delivery Service platforms, ensuring stable integrations and timely resolution of technical issues.
Key skills
Professional experience
Architected backend strategy for risk analytics and endpoint monitoring platforms, steering technical delivery for enterprise clients across UAE and KSA markets. Coordinates cross-functional teams to align API integration standards with client-specific security requirements.
- Architected end-to-end Risk Analytics APIs and integration platforms to support client implementations.
- Developed and integrated the snap.observe observability module using OpenTelemetry and Jaeger to monitor system performance.
- Designed and delivered LLM integrations for enterprise clients using spec-driven development methodologies.
- Managed CI/CD pipelines and architectural initiatives while coordinating with stakeholders to ensure product delivery.
- Delivered feature enhancements and troubleshooting for Endpoint Device Monitoring and Integrated Risk Analytics platforms.
Steered the Ad Delivery Service and end-to-end Integration Manager Platform, overseeing technical strategy and cross-functional delivery. Managed engineering initiatives to maintain API contracts and client-facing integration processes while providing technical mentorship to the team.
- Owned the Ad Delivery Service and Integration Manager Platform, ensuring stable client integrations and timely resolution of technical issues.
- Performed root cause analysis and implemented fixes for critical integration issues to prevent revenue impact.
- Led engineering initiatives including contract testing and tech stack upgrades to improve integration reliability.
Shaped the technical support strategy for L3 operations, steering cross-functional collaboration between Product Development and Customer Success. Managed the resolution of complex platform integrations to maintain system stability and client operational continuity.
- Led the L3 support team, increasing customer NPS from 4.8 to 6.9 through the resolution of critical integration and platform issues.
- Facilitated communication between Product Development and Customer Success teams to coordinate hotfixes and client updates.
- Performed root cause analysis on client-reported issues to decrease turnaround times for system fixes.
Defined software engineering standards and architecture for microservices, steering the transition of legacy systems to cloud-native environments. Managed the integration of external systems while maintaining code quality and deployment stability across AWS infrastructure.
- Designed and implemented RESTful microservices using Spring Boot to enable integrations with external systems.
- Migrated legacy systems to modern Java microservices and maintained AWS-based deployments.
- Delivered features with a focus on testing and code quality.
Executed technical requirements analysis and software development for high-volume banking systems. Managed the implementation of SOAP and REST services while coordinating defect resolution cycles within the integration team.
- Built real-time banking decision management systems using Java and Oracle to support high-volume transactional integrations.
- Performed end-to-end requirement analysis, service implementation, and defect resolution for enterprise banking clients.
Education
72%
Certifications
Languages
English · Fluent
Arabic · Basic
French · Intermediate
Russian · Basic